Avalon Sentinel — Support

Help for the Avalon Sentinel mobile app · Avalon Artificial Intelligence Limited

Getting started

Avalon Sentinel is the secure mobile interface for Avalon-powered premises. On first launch you can choose:

• Explore Demo — a self-contained walkthrough using local sample data. Nothing is sent anywhere and it never represents real activity. Best for a first look.
• Connect Server — sign in to your organisation’s Sentinel server (Remote Mode).

Connect to Sentinel

• Choose Connect Server on the welcome screen.
• Enter the server address provided by your Sentinel administrator (an https:// address).
• Sign in with the email and password your administrator issued. There is no in-app sign-up; accounts are provisioned by your organisation.
• You’ll land on the Command Center.

Login help

• Forgotten password or locked out? Contact your Sentinel administrator — they manage credentials.
• “Unauthorised” on sign-in? Confirm the email/password and that your account is active in your deployment.
• App Lock: you can optionally enable Face ID / fingerprint App Lock in Settings. Your biometrics are handled by your device’s operating system — the app never receives them.

Server connection help

• Use the exact https:// address your administrator gave you. Avalon Sentinel connects only over encrypted connections (HTTPS/TLS, WSS).
• If a feature looks unavailable, that is usually expected: the app shows only what your Sentinel server actually provides, rather than faking capabilities.
• Check your device’s network connection and that your organisation’s server is reachable from your network.

Notifications

Push notifications are delivered only if your organisation configures a push provider. If notifications are not enabled for your deployment, the app will not request or use a push token.

Ask Avalon

Ask Avalon answers natural-language questions grounded in your events and evidence. Answers are AI-assisted and should be verified. If your deployment routes queries to a third-party AI provider, the app asks for your explicit consent first, and you can withdraw it any time in Settings → AI Data Processing. You can report any answer you consider offensive, unsafe, or incorrect using the flag control on the answer.

Highlights

Highlights are private summaries of authorised evidence. Sharing a Highlight outside the app is always an explicit action; a privacy-safe export that redacts faces and licence plates is available and is applied by default for sensitive content. Nothing is auto-posted to any social network.

Privacy and data

See the Privacy Policy for how the app handles information, and the Data Rights page for access, correction, and deletion requests. In short: no advertising, no analytics SDKs, no third-party tracking; evidence media is streamed on demand and not stored on your device.

Report a problem

Email info@unitedavalon.com with your device model, OS version, the app version (shown in Settings), and a description of what happened. For AI answers specifically, use the in-app report control so the report reaches your deployment with the right context.

Contact

• Support: info@unitedavalon.com
• Company: Avalon Artificial Intelligence Limited, London, United Kingdom
• Website: unitedavalon.com