Version 1.0.0 · Last updated: 10 September 2026
These Terms of Use (“Terms”) govern your use of the Avalon Sentinel mobile application (“the App”), provided by Avalon Artificial Intelligence Limited (“we”, “us”). By using the App you agree to these Terms.
The App is a mobile client that connects, in Remote Mode, to a Sentinel server controlled by your organisation (the “Customer”), hosted on-premises or in the Customer’s own cloud. The service and data you access are provided through the Customer’s Avalon/Sentinel deployment. The App also provides Explore Demo, a self-contained demonstration using local sample data that does not represent real activity.
Accounts are provisioned by Sentinel administrators; there is no in-app self-registration. You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Your access rights and available capabilities are determined by the Customer’s Sentinel configuration and your assigned role.
The App negotiates capabilities with the connected Sentinel server. Features such as live video, PTZ control, robot integration, AI-assisted investigation (“Ask Avalon”), push notifications, and external alerting (e.g. WhatsApp) are available only if the connected server provides them. We do not warrant that any particular capability is available in your deployment.
You agree to use the App only for lawful security-operations purposes, and only in relation to premises, systems, cameras, vehicles and data that you are authorised to access. You must comply with your organisation’s policies and with applicable law, including laws governing surveillance, recording, biometric data, and privacy. You must not use the App to covertly monitor individuals, and you must not misuse, reverse-engineer, or attempt to circumvent the App’s security controls.
The App is a tool to support security operations and human decision-making. To the maximum extent permitted by law, we make no guarantee, representation, or warranty that the App will prevent or detect any crime, intrusion, theft, trespass, security breach, fall, injury, or other event. Safety and security findings (including “possible fall”, “suspected”, or “detected activity” indicators) are indicative only, may be incomplete or inaccurate, and require human judgement and verification. The App is not a medical device, does not provide medical diagnosis, and is not a guaranteed childcare, child-protection, or elderly-care service.
The App does not replace professional security, monitoring, medical, or emergency services. In an emergency, contact your local emergency services directly. Do not rely on the App as your sole means of monitoring or response.
“Ask Avalon” produces AI-assisted responses grounded in information from your Sentinel deployment. AI output may be incomplete or inaccurate and must be verified by a human. Where your Customer configures a third-party AI provider, your query is transmitted to that provider only after you give explicit, revocable consent in the App. You can report AI output you consider offensive, unsafe, or incorrect from within the App.
The App depends on network connectivity and on the availability and configuration of the Customer’s Sentinel server and any Customer-configured providers. We do not warrant uninterrupted or error-free operation.
“Highlights” are private intelligence summaries of authorised evidence. Sharing a Highlight outside the App is always an explicit user action; nothing is uploaded automatically to any social service. A privacy-safe export with face and licence-plate redaction is available and is applied by default for sensitive content. You are responsible for ensuring that any sharing is lawful and authorised.
The App and its content (excluding your and the Customer’s data) are owned by us or our licensors and are provided under a limited, non-exclusive, non-transferable licence for use consistent with these Terms.
To the maximum extent permitted by law, the App is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from your reliance on the App’s outputs, security or safety findings, or availability.
Your use may also be subject to your organisation’s agreements with us and to the terms of any Customer-configured third-party providers. Where those terms conflict with these Terms for data controlled by the Customer, the Customer’s agreements govern that data.
We may update these Terms; material changes will be posted at https://sentinel.unitedavalon.com/terms with an updated date. Continued use after changes constitutes acceptance.
These Terms are governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory local law provides otherwise. For questions about governing law or dispute resolution, contact info@unitedavalon.com.